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FREQUENTLY ASKED QUESTIONS

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Find clear answers about Techmen services, campaigns, creative production, websites, Solvy AI, payments, policies, project timing, revisions, support, and more.

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01
FAQ CATEGORY

Business

4 QUESTIONS
Techmen helps businesses grow through a connected digital marketing system that combines strategy, social media management, creative production, paid advertising, websites, performance optimization, and Techmen-built tools such as Solvy AI.
Techmen works with businesses that want more structure around their marketing — from brands that need a professional foundation to companies ready to scale campaigns, content, websites, and customer acquisition.
Yes. A business can start with the service it needs most. Techmen can also connect multiple services when a broader strategy makes more sense.
The process begins with understanding the brand, goals, audience, current marketing, and what is not working. From there, Techmen recommends the right direction, scope, and next steps.
02
FAQ CATEGORY

Social Media Management

4 QUESTIONS
The service can include content planning, monthly content calendars, publishing, community management, monthly performance reporting, and strategy sessions.
Creative production and social media management can work together. Depending on the agreed scope, Techmen can plan the content, produce creative assets, and manage publishing.
Techmen works across major social platforms. The exact platform mix depends on your audience, business type, content format, and campaign goals.
For managed social media work, Techmen structures the content around a clear monthly direction rather than random posting. The exact calendar and deliverables depend on the selected service scope.
04
FAQ CATEGORY

Creative Production

4 QUESTIONS
Creative Production can include campaign concepts, graphic design, video production, reels, AI-assisted creative concepts, and motion graphics.
Yes. Creative can be developed around the campaign objective so the visual, message, and format are designed for the platform and audience.
Yes. Reels and short-form video are part of Techmen's creative production capabilities when included in the selected scope.
Yes. Existing brand colors, typography, visual references, tone, and positioning can be used to keep new creative work aligned with the brand.
05
FAQ CATEGORY

Photography & Videography

4 QUESTIONS
Techmen can produce professional assets for products, brands, events, and social media content.
Yes. Original photography and video can become source material for social media, creative campaigns, websites, and paid advertising.
Product photography and product video can be included when the project requires original product visuals.
Event photography and video can be part of the production scope. Details such as location, duration, crew, and final deliverables are agreed before the shoot.
06
FAQ CATEGORY

Websites & E-commerce

4 QUESTIONS
Techmen builds business websites and online stores designed to be clear, responsive, and focused on helping visitors take the next step.
Yes. E-commerce projects can be developed around the brand, product structure, customer journey, and the agreed sales requirements.
Yes. The goal is not only visual design. The structure, messaging, usability, speed, and customer journey should support action and sales.
Where practical, Techmen can review an existing website and identify problems in clarity, user journey, speed, structure, or conversion before recommending the right approach.
07
FAQ CATEGORY

Solvy AI

4 QUESTIONS
Solvy AI is Techmen's monthly social media content planner, designed to help a business organize a complete month of content from one brand setup.
Solvy can support monthly content planning, post concepts, captions, calls to action, creative direction, brand-aware content, and a more organized publishing workflow.
The current Solvy content workflow supports English, Arabic, French, and Moroccan Darija.
No. Solvy is a self-service AI product built by Techmen. Techmen's agency services involve a wider team and broader execution across strategy, creative, advertising, websites, and other marketing work.
08
FAQ CATEGORY

Policies

4 QUESTIONS
Projects are accepted after the required onboarding information, approvals, agreement, and initial payment are completed.
Revisions follow the agreed scope, objectives, and creative direction. New requests or scope changes may require additional fees or timelines.
Previews, drafts, and samples remain Techmen intellectual property until the usage and ownership rights defined in the agreement apply.
Techmen's published policies state that client information, materials, and project data are kept confidential and reasonable measures are used to protect sensitive information.
09
FAQ CATEGORY

Pricing & Payments

4 QUESTIONS
Pricing depends on the selected package, project scope, required services, workload, and level of execution. Techmen also publishes defined monthly packages for common growth needs.
Techmen's published policy states that an initial payment of 30% is required before work begins and the remaining 70% is due upon project completion or before final delivery.
Yes. For long-term or larger projects, customized payment arrangements may apply when agreed in advance.
Published policy options include bank transfers, supported online payment platforms such as PayPal and Wise, trusted transfer services, and Binance Pay / USDT when accepted upon request.
10
FAQ CATEGORY

Taxes & Reporting

3 QUESTIONS
For services that include reporting, Techmen provides performance visibility so clients can understand what is happening, what improved, and what should happen next.
Taxes, duties, and local financial requirements can vary by country, payment method, and project structure. Any applicable treatment should be confirmed in the written proposal or invoice.
Payment documentation should be discussed as part of the project setup so the appropriate records can be prepared for the agreed payment method and business relationship.
11
FAQ CATEGORY

Support & Timing

4 QUESTIONS
Response time depends on the communication channel, project stage, and urgency. Active clients should use the agreed project communication process for the fastest and clearest follow-up.
Timelines vary by service and scope. A social content cycle, advertising campaign, production project, or website build each requires a different schedule.
Late content, approvals, access, feedback, or payment can extend timelines. Techmen's published policies require clients to provide accurate materials, approvals, and access on time.
Urgent requests can be reviewed, but feasibility depends on current workload, the type of work, and whether the requested deadline can be achieved without reducing quality.
12
FAQ CATEGORY

Careers & Training

3 QUESTIONS
Techmen has a team structure covering strategy, social media, creative, advertising, websites, production, data, and other business functions. Availability of roles depends on current hiring needs.
Techmen's current team structure includes a Careers, Training & Development function. Specific opportunities depend on what is available at the time.
Use the official Techmen contact channel and include clear information about your experience, specialty, portfolio or work samples, and the type of opportunity you are looking for.
13
FAQ CATEGORY

Project Process & Revisions

6 QUESTIONS
Once the proposal, scope, onboarding requirements, and initial payment are completed, the project moves into planning and execution based on the agreed timeline.
Timelines depend on the service, workload, approvals, production requirements, and complexity of the work. The expected schedule should be clarified before execution begins.
Revisions follow the agreed scope and creative direction. The number of revision rounds depends on the package or project agreement.
New requests, additional deliverables, or major direction changes can require extra fees, added time, or a revised scope before the new work begins.
A pause can be reviewed, but the effect on timelines, availability, payments, and future scheduling depends on the stage of the project and the written agreement.
Late approvals or delayed feedback can extend the project timeline because Techmen may need to adjust production schedules and team availability.
14
FAQ CATEGORY

Packages & Scope

6 QUESTIONS
The right package depends on your current marketing structure, growth stage, required services, level of support, and how much execution you want Techmen to handle.
Yes. A business can start at one level and move into a larger scope when its marketing needs, campaigns, or growth plans expand.
For larger, long-term, or more complex projects, Techmen may create a customized scope when the standard package does not match the work required.
No. Each package or proposal defines its own scope. The services, volume, timelines, and deliverables should be confirmed in writing before work starts.
Yes, when appropriate. Additional services can be discussed separately and added to the scope if the required team capacity and timeline are available.
Solvy AI is a separate Techmen product unless a specific package or proposal explicitly states that access or use is included.
15
FAQ CATEGORY

Getting Started & Onboarding

7 QUESTIONS
Techmen normally needs a clear understanding of the business, goals, audience, current marketing, brand assets, access requirements, and the service scope before execution begins.
Not always. Existing branding helps, but the exact starting point depends on the service. If important brand elements are missing, Techmen can identify what needs to be clarified before production begins.
Yes. Onboarding helps organize access, brand information, approvals, project contacts, goals, required files, and expectations before the team starts working.
Access is only requested when it is required for the agreed service. Clients should provide the correct permissions through secure account-access methods whenever possible.
Yes. Understanding what is already working, what is inconsistent, and where the biggest gaps are can help determine the strongest service or package to start with.
Yes. Pre-launch businesses can benefit from strategy, brand presentation, website preparation, content planning, creative production, and launch campaign support depending on the project.
Once payment is confirmed, a Techmen team member contacts you within a maximum of 24 business hours to begin onboarding, confirm the main project contact, collect the required files and account access, and organize the kickoff and first priorities.
16
FAQ CATEGORY

Communication & Approvals

6 QUESTIONS
It is best to have one clear decision-maker or project contact who can collect internal feedback, confirm approvals, and communicate with Techmen consistently.
Feedback should be clear, consolidated, and tied to the agreed project direction. Sending one organized set of comments helps reduce confusion and unnecessary revision cycles.
Techmen may ask the client to consolidate internal feedback before continuing. A single approved direction helps protect quality, timelines, and consistency.
Approvals are usually handled at the relevant project stages. Once a direction or deliverable is approved, major changes afterward may be treated as new scope.
Yes. Communication and progress updates depend on the service and project structure. Active projects should use the agreed communication channel for the clearest follow-up.
Yes when necessary, but keeping one primary contact is usually more efficient. Additional stakeholders can be included when their input is relevant to the work.
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